Staff Software Engineer, Automatic Call Distribution

Job Description

• Design and implement improvements to Five9 Automated Call Distribution (ACD) subsystem ensuring exceptional code quality and thorough testing (both at unit, sub-system and integration level). • Provide technical expertise for designing and implementing new features ensuring high availability, high scalability and multitenancy properties. • Participate in sprint planning, stories and task planning.

Qualifications

• Master’s degree in computer science or related technical field • Strong Computer Science fundamentals in data structures, algorithms • 7+ years of industry experience in backend software development • Experience in building distributed systems • Strong understanding of ACD concepts and use cases

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service