Customer Solution Engineer (Solution Consultant)

Job Description

• Complete Zuora’s in-depth onboarding and sales training to become an expert in Zuora’s products, services, unique solutions, and technical capabilities • Own the technical relationships with a deep understanding of customer needs and constraints • Own adoption and the technical health of the customer • Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora’s platform will allow their business to succeed and grow • Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries • Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing • Act as the front-line liaison to our product management team by informing our product roadmap based on prospects’ needs • Own making sure the customer is realizing value against their expectations • Responsible for defining & monitoring the business case and KPIs in the account plan • Help shape commercial strategy and technical action plan • Help identify white space including the extension of our footprint & capabilities and expansion into new BUs • Commercially present solutions in easy-to-grasp ways • Coordinate resources from across Zuora & partners from a technical standpoint • Work with Product & Solution Management to share the context (why) behind customer requests and potential applicability to others in a segment • Manage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action plan • Ask for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacy • Collaborate with solution architects in overall design and approach • Support sales and marketing at field events with product demonstrations and technical subject matter expertise • Respond to technical elements of RFI’s / RFP’s • Travel throughout your sales territory

Qualifications

• 5+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect)) • Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy • Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations • Strong business value selling experience and familiarity with SaaS and Cloud technology • An understanding of subscription and recurring revenue business models • Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.) • General understanding of API development and various coding languages (php, ruby, java, etc.) • Bachelor's Degree and/or relevant FinTech experience

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs • Medical, dental and vision insurance • Generous, flexible time off • Paid holidays, "wellness" days and company wide end of year break • 6 months fully paid parental leave • Learning & Development stipend • Opportunities to volunteer and give back, including charitable donation match • Free resources and support for your mental wellbeing