Senior Client Strategy Manager, Strategic (East)

Job Description

• You will take ownership of relationships with our Strategic clients and lead their program strategy in a consultative and data-driven fashion • Run all facets of the acquisition and messaging program and own the client relationship at strategic goal alignment during implementation and moving through every part of the client lifecycle • Design and implement strategic account plans, and identify opportunities to expand the client's suite of Attentive products to satisfy their goals • Represent Attentive at in-person meetings and functions, happy hours, and events

Qualifications

• Bachelor’s degree • 5+ years of CS or Account Management experience required (ideally at a marketing/software company) • Strong understanding of growth and retention techniques and strategies • Previously have worked closely with engineering and product teams to define requirement and implement solutions • Comfortable learning new software (for design, data management, and internal tools) • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized • Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools

Benefits

• Regularly lead and present at client meetings, both in-person and over video conference • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies • Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements