Senior Analyst, Operations Analytics

Job Description

• Lead and develop analytical capabilities and drive in-depth analyses on servicing and operations, including loss mitigation, fraud prevention, customer experience, compliance and operations efficiency, etc. • Own building regular business update narratives at the exec level, leveraging data and trends • Collaborate with Product and Operations leaders to shape product, process and tech roadmaps, administer A/B tests, monitor results and generate data driven recommendations • Build data and analytical foundation for servicing and operations, including data pipelines, self serve reporting

Qualifications

• 4-6+ years work experience in increasingly senior analytical roles in technology and finance industry • Experience in credit, product or operations analytics, proficient in Python / R, GSheet / Excel, SQL • Experience working with large datasets, unstructured data, data modeling, and data pipelines using tools like Databricks, DBT, Looker, Snowflake, Redshift, Tableau, Mode • Experience deriving actionable insights from analysis and analytical storytelling • Degree in Economics, Mathematics, Engineering, Data Science or other quantitative fields Preferred Qualifications: • Experience in coaching and mentoring junior team members on technical subjects • Strong experience conducting and evaluating A/B tests, ideally in Financial and/or Operational related fields • Ability to craft executive-ready narratives around complex business or operational topics and successfully influence VP+ decision making • Demonstrated ability to work collaboratively and in deep partnership with cross-functional teams • Demonstrated ability to balance multiple workstreams and priorities; experience influencing up and cross-functionally to maximize positive impact to the organization • Experience in consumer lending, and knowledge of pre and post origination operations

Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices