Sr. Program Manager, Business Operations

Job Description

• You will play a pivotal role in driving transformative change within our fast-growing SaaS company. Leveraging your expertise, you will shape the program management office, to drive execution and accelerated value realization. Your strategic vision and leadership will empower us to achieve the following: • Strategic Program Leadership: Align with the organization's objectives and vision. Your extensive experience will guide us in ensuring that programs are strategically aligned, preventing misalignment and enhancing overall program effectiveness. • Develop and execute strategic plans for transformational projects, ensuring alignment with organizational objectives. • Lead change management efforts to ensure successful adoption of new processes, technologies, or organizational changes. • Work with cross-functional teams to drive project success and foster a culture of collaboration and innovation. • Oversee the allocation of resources across projects, ensuring optimal utilization and balancing workloads. • Facilitate daily Scrum calls, ensuring they are productive, focused, and adhere to Scrum principles. • Prepare and deliver regular updates to senior leadership, providing insights into project status, risks, and mitigation strategies. • Stakeholder Engagement: Drawing upon your wealth of experience, you will engage stakeholders effectively. Your clear communication and ability to secure buy-in for program initiatives will keep everyone aligned with our common goals. • OKR Alignment: Your deep knowledge of program management will enable us to align program objectives seamlessly with our organizational OKRs. This alignment is crucial to ensure that programs directly contribute to our growth targets and strategic priorities. • Program Lifecycle Excellence: Your extensive background in program management will ensure that our program management practices remain efficient and effective throughout the entire lifecycle, resulting in successful program outcomes. • Resource Management: Efficient resource allocation is paramount for our fast-growing company. Your ability to ensure the availability of the right skills and expertise for program execution will be vital to our success. • Continuous Improvement: You will instill a culture of continuous improvement within our organization, enabling us to adapt and evolve efficiently as we grow. This focus on continuous enhancement will increase our overall efficiency and effectiveness over time. • Vendor Management: Your expertise in vendor & SaaS management will help us control costs, mitigate risks, and uphold high-quality service delivery. Your ability to manage vendor relationships effectively will be instrumental in our success. • Innovation and Transformation: Your leadership will drive innovation and transformation, ensuring that we remain competitive and agile in response to changing market dynamics. • Change Management: Your proficiency in change management will be crucial as we implement new processes and technologies. Your strategies will enable us to navigate these changes seamlessly, minimizing disruption. • Performance Metrics and Reporting: Your ability to establish KPIs and reporting mechanisms will be essential for monitoring program performance and ensuring transparency. • Risk Management: Your proactive approach to identifying and mitigating risks will help us navigate the challenges of our fast-growing environment effectively. • Customer Focus: While customer focus is a company-wide effort, your leadership will contribute to creating a culture where customer-centricity is paramount.

Qualifications

• A minimum of 8 years of experience in strategic program management leadership, operations and value realization • Lead Scrum teams, conduct daily stand-ups, sprint planning, and retrospectives • Utilize JIRA to manage and track project progress, tasks, and issues • Foster an Agile culture and implement best practices to optimize team performance • Collaborate with stakeholders to define project goals, scope, and deliverables • Proven ability to lead cross-functional teams, influence stakeholders, and drive organizational change in a dynamic environment • Knowledge in Reach to Retention, Order to Revenue, Digital Workplace functional and technology landscape • Strategy Alignment: Deep knowledge in understanding, application, and operationalization of OKRs processes, framework, and best practices to meet the organization's strategic goals, objectives, and outcomes • Mastery in defining and executing change management strategies, ensuring smooth transitions during technology adoptions • Excellent communication skills to convey complex technical concepts to both technical and non-technical audiences • Vendor Management: Expertise in negotiating contracts, managing vendor relationships, and selecting appropriate technology solutions • The ability to think strategically, align digital initiatives with business goals, and drive positive outcomes • User-Centric Approach: Experience in designing user-centric experience and solutions that enhance Zeo's day in life and work • Process Optimization: Experience in optimizing program management workflows and processes to maximize the efficiency and effectiveness of the tools • Data-Driven Decision Making: Demonstrated capability to leverage data insights for informed decision-making and continuous improvement

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs • Medical, dental and vision insurance • Generous, flexible time off • Paid holidays, "wellness" days and company wide end of year break • 6 months fully paid parental leave • Learning & Development stipend • Opportunities to volunteer and give back, including charitable donation match • Free resources and support for your mental wellbeing