Senior Customer Success Manager

Job Description

• LivePerson's goal is to connect consumers with brands through LivePerson's set of AI solutions and innovative channels. • A Success Manager focus is to retain and grow their Book of Business by identifying the unique value for each brand, maintain close relationships with key stakeholders and ultimately expand each account in terms of the solutions LivePerson has to offer.

Qualifications

• Tech savvy with good analytical skills. • 5+ years experience in international B2B customer facing positions with a proven sales record. • A strong understanding of businesses and digital trends. • Customer oriented and excellent communication skills. • Excellent presentation skills. • Proven experience in customer facing roles, via telephone, web and face to face. • Understanding of e-commerce business needs. • Experience in working with multiple stakeholders (Product, procurement, legal etc). • Ability to think and act independently • Curiosity & resourcefulness to understand brands internal process. • Proficient in English a must

Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability • Family: parental leave, maternity support, fertility services • Development: tuition reimbursement and access to internal professional development resources. • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts