Premium Support Engineer

Job Description

• Acting as the primary technical contact for named accounts • Owning Support Tickets for a small number of assigned customers • Delivering proactive guidance and best practices to mitigate potential issues • Collaborating with Customer Success Managers and other account team members • Engaging and supporting the greater Premium Support organization and engineering team

Qualifications

• 5+ years in a technical customer facing role, ideally supporting Enterprise Class customers in an SaaS environment. • Experience in Technical Account Management, Support or similar type of Premium or Signature Service organization dealing with Enterprise Software Application Support. • Experience troubleshooting web-based applications. • Experience with Java, REST API and SSO with a working knowledge of kubernetes, VM/K8s. SQL, SSL, SSO, and LDAP is a plus • Experience and a strong interest in developing deep customer relationships while facilitating discussions about enterprise IT architecture. • A bachelor’s degree or equivalent related working experience is required. • Position is not eligible for visa sponsorship.

Benefits

• Equity ownership • Bonus potential • Flex Fund monthly stipend • Pension/401k plans