Technical Onboarding & Success Lead

Job Description

• Lead onboarding of new customers onto TigerEye and own the first 21 days of the customer journey • Post-sales success • Operate as the first line of defense on product support, reporting and helping to troubleshoot customer-facing bugs • Participate in GTM meetings to discuss product issues that impede customer onboarding and satisfaction • Represent and support and GTM in R&D meetings to escalate issues customers are experiencing during onboarding and beyond

Qualifications

• 2+ years of software pre and/or post-sales experience • 3+ years of experience with SQL • Familiarity with Revenue Ops systems (Salesforce, Hubspot, etc) and ERP solutions (Netsuite, Quickbooks, etc) • Basic familiarity with shell scripting and common cli tools

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service