GTM Operations Manager, Expansion and Retention

Job Description

• Identify gaps in current processes and systems, working with stakeholders to ensure efficiency across the GTM organization • Own the quarterly forecasting and measurement of Customer Dollar Retention (NDR) • Manage and prioritize ongoing Sales and Customer Success requests, projects, and initiatives • Create and maintain documentation on processes, policies, and relevant training materials as well as assist with onboarding new sales talent in collaboration with field enablement resources • Automate processes whenever possible, and design systems that delight AEs, Renewal Managers and CSMs. • Develop and execute initiatives designed to optimize operational efficiency and productivity • Collaborate directly with the Chief Customer Officer and Sales Leadership to define and operationalize best-in-class sales plays and cadences for existing Vercel Enterprise customers.

Qualifications

• 5+ years of experience in Customer Success Operations, Sales Operations or similar • Tech-savvy with experience in administering marketing, sales, and support SaaS applications (Salesforce, Outreach, Boostup, Gainsight etc.) • A self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and the ability to adapt quickly to shifting priorities • Ability to prioritize work and team’s work while minimizing distraction • Ability to coordinate and manage potentially complex projects cross-functionally • Ambitious, problem-solving, “find a way” attitude and team-player • Growth mindset: A willingness to give and receive constructive feedback • High level of integrity • A deep, genuine curiosity for the business and how it works • Track record of results in fast-moving environments and ability to excel under ambiguity • Exceptional communication skills and ability to stay calm under pressure

Benefits

• Great compensation package and stock options. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.