User Experience Researcher I

Job Description

• Work with product managers, designers, engineers, and other researchers to prioritize research opportunities (both qualitative and quantitative) in a fast-paced, rapidly changing environment • Collect and analyze user behavior by leading usability testing and customer discovery studies, surveys, field studies, experiments, etc. • Synthesize findings, recommendations, and create detailed reports based on user research • Work with product teams to identify metrics for user experience and track the impact of product changes on these metrics • Understand and incorporate technical and business requirements into research • Help drive change by evangelizing research findings to diverse audiences through written reports and oral presentations. This may include creating highlight videos/screenshots • Use research findings to help Skillsoft make better decisions about what to work on, how to prioritize features, and how to become a listening organization • Help promote the user experience research practice within Skillsoft by mentoring and educating designers, product colleagues, and others

Qualifications

• 2+ years’ experience conducting hands-on user research in a product environment • Detail-oriented, with experience planning, executing, and analyzing qualitative research projects including recruitment, facilitation, synthesis, and presentation • Excellent communication, interpersonal, collaboration and negotiation skills; can communicate complex research concisely and effectively to product stakeholders • Can work independently, prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects • Understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase • Familiarity with survey software such as Qualtrics, SurveyMonkey or Typeform; experience with relevant project management tools such as JIRA, Confluence, Asana, etc. is a plus • Familiarity with basic graphic and video editing tools preferred • Interest in technology products and how they are designed, exploring recent technology trends, and adopting new tools, software, and equipment • Must be authorized to work in the U.S. • BA/BS degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other field emphasizing human behavior

Benefits

• Participation in the Company Bonus Program • Full benefits