Patient Financial Specialist

Job Description

• Assist patients and their families in understanding insurance benefits, cost share, payment plans, and any aspects of the patient financial account • Act as a liaison between admissions, insurance companies, the patients/families, and the clinical team • Determine insurance benefits and communicate coverage, benefits, and cost-share with various stakeholders • Review patient billing histories and patient accounts for accurate balances • Set up payment plans and collect patient payments • Ensure compliance with HIPAA and the Privacy Act. • Meet weekly, monthly, and quarterly department goals • Represent Equip Health professionally and with a positive attitude • Maintain confidentiality of patient care and business

Qualifications

• At least 3 years of medical billing/insurance verification or financial counseling. • Knowledge and experience with EMR and billing software programs required • An understanding of how claims and reimbursements work • Maintains good work habits, attendance and punctuality. • Strong, professional communication and interpersonal skills with patients, clients, insurance companies, and internal team members • Familiarity with HIPAA privacy requirements for patient information and ability to maintain and protect confidential information • Effective communication skills both verbal and written. • Ability to work independently. • Ability to problem solve. • High School Diploma or GED. • Excellent proficiency with Microsoft Office Suite and Internet. • Excellent customer service.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service