Senior Customer Solution Engineer

Job Description

• Complete Zuora’s onboarding and sales training • Own technical relationships with a deep understanding of customer needs • Deliver product demonstrations and technical presentations to a C-Level audience • Create end-to-end use case-specific demonstrations • Secure technical wins by differentiating Zuora against the competition • Act as the front-line liaison to the product management team • Own making sure the customer is realizing value against their expectations • Responsible for defining & monitoring the business case and KPIs • Help shape commercial strategy and technical action plan • Help identify white space including the extension of our footprint & capabilities • Commercially present solutions in easy-to-grasp ways • Coordinate resources from across Zuora & partners from a technical standpoint • Work with Product & Solution Management to share the context behind customer requests • Manage escalations internally and externally with support from AEs • Ask for customer reference after milestones are delivered • Collaborate with solution architects in overall design and approach • Support sales and marketing at field events • Respond to technical elements of RFI’s / RFP’s • Travel throughout your sales territory

Qualifications

• 5+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect)) • Self-motivation and desire to learn and become an expert • Excellent presentation skills and ability to drive discussions for small and large groups within organizations • Strong business value selling experience and familiarity with SaaS and Cloud technology • Understanding of subscription and recurring revenue business models • Experience working with diligent sales process methodology • General understanding of API development and various coding languages • Bachelor's Degree and/or relevant FinTech experience

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs • Medical, dental and vision insurance • Generous, flexible time off • Paid holidays, "wellness" days and company wide end of year break • 6 months fully paid parental leave • Learning & Development stipend • Opportunities to volunteer and give back, including charitable donation match • Free resources and support for your mental wellbeing