Associate Manager, Risk & Fraud Customer Support (Remote)

Job Description

• Seeking an experienced Account Protection Associate Manager to lead a team of client-facing specialists, focusing on enhancing risk prevention measures while prioritizing the customer experience • Collaborate with internal teams such as Fraud, Compliance, KYC, and Payments to strengthen fraud prevention measures and streamline dispute resolution processes

Qualifications

• 5+ years of experience in a customer-facing role with a focus on fraud prevention • Exceptional attention to detail and a proactive approach to resolving issues • Proficiency in customer experience technologies and fraud operation tools • Demonstrated expertise in fraud prevention strategies and incident management • Ability to thrive in a fast-paced, dynamic environment • Excellent verbal, written, and interpersonal communication skills • Strong project and process management abilities • Capable of building and maintaining professional relationships • An innovative mindset with proven experience in optimizing internal processes to enhance speed, agility, and customer satisfaction

Benefits

• Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. • Expected salary range of $73,600 - $92,000