Sr. Carrier Relations Manager

Job Description

• Relationship management with key external carrier partners in support of mutual employer clients • Implementing scalable business processes, developing communications and ensuring internal Included Health carrier-related needs are coordinated and strategically aligned • Maintain and further develop self-service resources to support carrier needs internally - including legal summaries, client counts by carrier, standard proposal answers and other carrier related resources • Responsible for carrier data integrity across Included Health - internal and external reporting resources - influencing new data purchases related to carrier / health plan dynamics • Ongoing understanding of dynamic health plan landscape, including carrier growth strategy, business performance, go-forward business strategy • Identify trends and assist in the development of mitigation strategies, where appropriate, in partnership with the Carrier Relations and broader Strategic Partnership and Insights team • Project management and support for key external relationship management • Inform future roadmap and product enhancements based on insights from key carrier and health plans • Serve as a subject matter expert internally including but not limited to: • Client Success and Sales on current relationship dynamics between Included Health and client/ prospect’s carriers • Client Success on how do we handle ongoing carrier relationships to support and deepen our client relationship • Proposal Team on consistent carrier messaging in RFPs • Solutions Engineering on carrier data feeds and future enhancements needs • Client Launch Team on carrier data feeds, current integrations and diplomacy efforts with carrier partners • Supporting specific strategic client launches and carrier changes • Partnership with marketing and other functions on carrier intelligence and carrier trends

Qualifications

• 8+ years of program management, operations or strategic planning expertise, with direct experience working with health plans’ commercial business • Active relationships with commercial carriers / health plans is preferred • Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad and diverse audience • Strong interpersonal skills with the ability to work independently and within a team environment • Experience using data to provide practical business insights through presentations and reporting and drive decision making through presentations and reporting • Experience resolving and communicating about issues with both data driven and non-data driven audiences • Experience working with Excel and Salesforce to analyze data and develop reporting • Experience in a high growth, fast changing environment • Ability to travel as needed to build external relationships with key carrier stakeholders • Bachelor's degree required, advanced degree preferred

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service