Client Success Account Executive (Public Sector)

Job Description

• Own client relationship from contract execution through lifetime with LGC • Build strong relationships within assigned clients, and develop a deep understanding of clients’ business operations, business objectives and challenges. • Achieve client satisfaction, retention and revenue growth goals with your assigned accounts • Facilitate regular engagements with your assigned clients, including weekly calls, business reviews and periodic site visits • Partner with Sales & Implementation to seamlessly onboard clients • Communicate with day to day program managers and engage with client leadership, engaging LGC subject matter experts as needed • Manage client expectations on program scope. delivery timelines, incident management, optimization opportunities, etc. • Drive growth through additional tests, services and populations • Develop and manage client business/account plans, communicate benchmarks and milestones and continuously monitor and evaluate progress and effectiveness of tactics • Understand and manage internal OKRs (Objectives and Key Results), key performance indicators (KPI’s), Individual objectives and track and report out on a weekly basis. • Forecast accuracy and regular updates via SFDC. • Ensure client understands value (ROI) of LGC through relationship management, Business reviews & reporting • Drive participant utilization in collaboration with patient engagement and other internal stakeholders as appropriate • Work with internal partners to meet the client’s reporting and analytics needs. • Partner with Client Success Managers, where applicable, to ensure all client deliverables and needs are met.

Qualifications

• Between 5-7+ years of account management experience within the health screening/lab and/or health tech vertical • Strong knowledge of the US healthcare system, clinical and/or wellness solutions, digital health, and the startup work environments • Experience directly dealing with public sector clients • Exceptional program management skills • Ability to apply effective discovery skills to uncover client needs and feedback • Strong written and verbal communication skills • Ability to effectively work cross-functionally in a growth environment and adapt to fast changing needs • Good level of understanding of Salesforce.com • Critical thinking and problem solving skills • Strategic account oversight supporting consultative selling techniques with public sector clients • Attention to detail • Manage expectations internally and with the client in order to ensure a successful client partnership • Experience with technical integration facilitation and methods

Benefits

• Health insurance and an Employee Assistance Programme • 401k • Annual Compensation Reviews • LetsGetChecked has a Flexible PTO policy • Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams • A referral bonus programme to reward you for helping us hire the best talent • Internal Opportunities and Careers Clinics to help you progress your career within the company • Maternity, Paternity, Parental and Wedding leave.