Customer Success Specialist

Job Description

• Preventing churn, ensuring customer ROI, and managing a proactive touchpoint strategy for customers • Building relationships at scale with end users and/or owner operators • Maintaining data integrity to track key account metrics and analyze findings • Providing technical and business solutions for customers at scale • Working cross-functionally to drive customer engagement activities, expansion, and retention

Qualifications

• 1+ years of experience working in a Customer Success of a customer facing role (ideally within the B2B, SaaS, and/or hospitality industry) • Strong written, verbal, and presentation skills • Passionate about the challenge of scaling customer success outcomes across hundreds of venues, while maintaining focus on goals • Technical aptitude and understanding of customer support systems such as Zendesk, Jira, Salesforce, or a similar system • Comfortable working in a fast-paced startup environment; ability to juggle multiple questions and requests, while practicing excellent follow-through and prioritization techniques • Always learning and passionate for improving customer experience

Benefits

• A fresh start with a flexible and independent working schedule • Equitable compensation • Comprehensive benefits package • Employee programs and recognition • Opportunities for training and professional development