Help Desk III

Job Description

• Crusoe Support Desk is responsible for Troubleshooting, configuring, and repairing servers, networks, infrastructure, Data Centers, SaaS applications, file shares, and other infrastructure issues. It also works on projects with different teams and departments, alongside vendors, to deliver a seamless user experience for staff. Customer service, team player, and self-motivation are big here at Crusoe. A desire to learn above and beyond with our education programs is highly encouraged to grow within the company.

Qualifications

• Prior experience with MDR/XDR platforms - Examples: (Sophos XDR, Crowdstrike, Huntress) • Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA. • Prior experience with MDM automation. - Examples: (GoogleMDM, Kandji, Intune) • Prior experience working as an engineer at an MSP (project work) • Prior experience working in a NOC/SOC is desired • Prior experience working in large enterprises with a large end-user pool • Ability to administer MacOS and support Macs and Linux using the command line • Experience with mobile device management (MDM) solutions, ticketing systems, and IT • documentation platforms. Manage, implement, and maintain SAAS platforms • Technical knowledge of the Windows operating systems and experience with deployments • and troubleshooting • Excellent written, oral, and interpersonal communication skills • Self-starter yet knows when to ask for help and works excellent in a team • Embody the company values

Benefits

• Industry competitive pay • Stock options in a fast-growing, well-funded technology company • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents • Paid Parental Leave • Paid life insurance, short-term and long-term disability • Teladoc • Lunch Provided • 401(k) with a 100% match up to 4% of salary • Healthy PTO Policy • Cell phone reimbursement • Tuition reimbursement • Subscription to the Calm app • Company paid commuter benefit; $100 per month