Customer Success Specialist (Remote- US Based)

Job Description

• Responsible for ensuring customers have an exceptional experience that drives adoption, loyalty, and expansion over the beginning of the customer lifecycle. • Proactively engage with customers post-sale through app delivery and product adoption. • Conduct tailored training sessions and webinars, guiding customers on effective platform usage.

Qualifications

• Bachelor's degree or equivalent experience in a related field. • 2 years of experience in customer success, support, implementations or account management roles. • Strong communication and problem-solving skills. • Ability to work collaboratively with cross-functional teams. • Familiarity with data analysis and reporting tools.

Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • Basic Life • 401(k) option with 100% company match • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 10 company paid holidays • 6 weeks paid parental leave