Outreach & Enrollment Coordinator

Job Description

• Answer calls from prospective participants and conduct follow-up calls to referrals, while providing great customer service, explaining the WelbeHealth enrollment process, and converting all inbound inquiries to home visits • Assign possible enrollments to the Benefits Coordinator when there are financial concerns/questions, share of costs (SOC), or Medi-Cal applications to be completed for financial verification • Demonstrate in-depth knowledge of all relevant components of MOEE Playbook • Schedule of initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation for all visits • Aid MOEE Director and team in MOEE meeting facilitation, using available A/V to document tasks, follow-ups, notations, and assignments of MOEE team in Salesforce • Assist with PR, marketing, outreach, and enrollment projects as needed

Qualifications

• Associate’s degree in a relevant field, bachelor’s degree preferred • Two (2) years of relevant experience preferred • Strong customer service orientation • Ability to work independently with minimal supervision • Reliable means of transportation • Experience in Salesforce, MS Office Suite, and/or Athena preferred • Bilingual preferred

Benefits

• Medical insurance coverage (Medical, Dental, Vision) • Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and sick time • 401 K savings + match • And additional benefits