Director, Enterprise Customer Success

Job Description

• Responsible for ensuring the success, satisfaction and retention of SevenRooms’ enterprise customers globally • Set the overall vision, direction, and strategy of how the Customer Success Managers operate • Collaborate with Customer Onboarding and Customer Support teams for smooth onboarding and implementation • Implement strategies to improve customer retention and reduce churn

Qualifications

• A strategic leader with experience overseeing Global Enterprise and Key Account teams • Experience in navigating change management • Organized, thoughtful leader with experience creating SOPs and deliverables • Executive presence, with the ability to support individual contributors

Benefits

• A fresh start with a flexible and independent working schedule • Equitable compensation based on external market data • Comprehensive benefits package including medical, dental, and vision benefits • Employee programs and recognition • Opportunities for training and professional development