Principal Technical Product Manager

Job Description

• This candidate will join the Conversational Cloud Product team and be responsible for first-party Channel Experiences, including Web and Mobile App Experiences. These are the top-volume channels where millions of consumer interactions with brands daily. We are looking for someone who can think outside the box and revolutionize the overall experience for our brands by bringing in the latest Generative AI technology. • As the Principal Technical Product Manager for 1st Party Channel Experiences, you will lead the development and execution of our platform's capabilities focused on enhancing consumer interactions in the Conversational AI space. You will collaborate closely with cross-functional teams, including Engineering, UX Design, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that enable brands to create memorable and impactful customer experiences. • Responsible for creating and consolidating program timelines, ensuring each vertical team understands the overall project objectives and timeline and how their deliverables impact the overall program, and communicating overall progress with external stakeholders, including leadership leaders from enterprise customers • Champion a user-centric approach to product development, working closely with Design teams to create intuitive and engaging user experiences that delight customers. • Market Analysis: Conduct ongoing market research and analysis to identify emerging trends, customer needs, and competitive threats. Use insights to inform product strategy and decision-making. • Customer Engagement: Engage directly with customers to gather feedback, validate ideas, understand pain points, and translate insights into actionable product improvements. • Go-to-Market Strategy: Collaborate with Marketing and Sales teams to develop and enhance go-to-market strategies, messaging, and collateral to drive product adoption and revenue growth. • Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the success and impact of product initiatives and use data to iterate and optimize product performance. • Thought Leadership: Stay informed about industry trends, best practices, and emerging technologies in Conversational AI and brand experiences, and share knowledge and insights with the broader team.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). • 10+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. • Preferred but not required experiences building customer engagement platform and products in digital messaging space • Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. • Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions. • Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams as well as leading meeting with leadership audience from customer side • Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points. • Passion for innovation, creativity, and solving complex problems to deliver impactful solutions.

Benefits

• Health: medical, dental, and vision insurance and wellbeing resources and programs • Time away: Public holidays and discretionary PTO package for flexible days off with manager approval • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability • Family: parental leave, maternity support, fertility services • Development: tuition reimbursement and access to internal professional development resources. • Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts • #LI-Remote