Customer Success Specialist

Job Description

• Develop strong and sustainable business relationships with Cohere’s current client accounts in support of current work and expansion efforts • Support Client Success Managers in all steady state activities • Manage, track, and monitor progress against day-to-day operational work, milestones, and ongoing work plans • Maintain knowledge of all current and upcoming activity with client accounts in relation to current scope and expansion opportunities • Partner with clients to troubleshoot issues and to identify solutions • Collaborate with cross-functional teams within Cohere to effectively respond to client issues and inquiries • Track key internal updates and performance indicators that should be shared with client accounts and help to determine the most effective way to share information • Create reporting materials and client-facing presentations to share updates, progress against targets, and overall performance for client accounts

Qualifications

• Bachelor’s degree • 3-5 years of experience in client-facing roles (customer success, customer support, or similar role) • Passion for building relationships with key stakeholders and prioritizing their needs • Excellent project management and communication skills with strong interpersonal skills • Operationally minded and able to effectively problem solve in partnership with client accounts • Ability to effectively work cross-functionally, including with technical teams • Experience working in healthcare, preferably with healthcare technology • Experience working in fast-paced environment • Flexible and comfortable with ambiguity • Willingness to travel up to 20% of time

Benefits

• health insurance • 401k • bonus