Enterprise Support Technician

Job Description

• Responsible for efficiently answering and troubleshooting customer calls • Identify and document detailed solutions for customer concerns • Assist new trainees during evaluation period • Provide technical support for Enterprise software • Participate in testing and reproducing customer concerns

Qualifications

• Typically 4 or more years of related experience • Typically High School education, vocational training and/or on-the-job training • Bachelor’s degree preferred • Excellent knowledge of computer hardware, database structure, and networks • Working knowledge of Microsoft Windows Operating Systems • Working knowledge of Microsoft Word and Microsoft Excel • Expert knowledge of terminal server, Citrix server, and VPN • Network/hardware certifications preferred

Benefits

• Medical, Dental and Vision Coverage • 401K Plan with Company Match • Paid Time Off (PTO) • Paid Parental Leave • Short Term Disability • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities