Customer Success Manager

Job Description

• Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes • Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal • Negotiate and close customer contract renewals • Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible • Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion • Develop trusted advisor relationships with each of your customers, through your knowledge of their goals with data • Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes

Qualifications

• You are excited to be at a startup • You see yourself as the CEO of your book of business • You immerse yourself in the customer’s world • You are interested in how people use data to innovate • You leverage a consultative approach with your customers • You are an excellent storyteller • You’ve directly negotiated and closed renewals • You’ve supported a technical product or API product • You’ve been a CSM for 1-2 years

Benefits

• Great People make great teams. It is as simple and elegant as that. We believe in building highly functional, energetic, and engaging teams to serve our customers. People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises.