Product Manager

Job Description

• Meet with customers to understand the problems they face and drive cross-functional, internal alignment on solutions to solve their problems and exceed their expectations. • Work with cross-functional teams to define go-to-market approach, helping teams understand the product positioning, key benefits, and target end-user. • Work closely with the Development team to create scalable solutions that meet the complex challenges of deploying and supporting SaaS and mobile applications on a global level. • Define and fully document all requirements in the form of Agile epics and stories. • Manage distributed Scrum team backlogs based on project priorities. • Prepare and refine all project tickets with the assigned Scrum Team. • Track and report on KPIs that are shared with Everbridge Senior Management • Host stakeholder review meetings to present new projects, to present status or to train internal stakeholders. • Collaborate on release notes, client-facing product documentation, and training material. • Meet with clients to understand their current needs for improvements to the product or to demonstrate new features. • Evaluate and prioritize client-reported issues. • Collect and analyze product feedback from internal stakeholders and clients. • Collaborate with other Product Management team members in planning future product releases and product roadmaps.

Qualifications

• 5+ years of overall product experience delivering products & working with clients in a SaaS environment • 3+ years of Scrum experience as a Product Owner or other Scrum team role. • Excellent communication, analytical, and presentation skills. • Experience working with teams in various locations around the world. • Experience with laws/regulations/nuances related to State & Local government alerting programs in countries across the world. • Knowledge of Sales, Marketing, and software development processes in a fast-paced cloud software environment. • Experience with training internal stakeholders on use of software solutions. • Strong technical aptitude with the ability to quickly learn and understand new and evolving web technologies. • Entrepreneurial, can-do approach coupled with an ardent desire to make a difference • Proficient in driving for results with a sense of accountability and ability to change pace and focus due to dynamic ecosystem. • Ability to travel to other Everbridge locations and to client locations (approximately 15%) • Bachelors’ degree or equivalent experience

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service