Lead Customer Success Manager - Remote

Job Description

• Deliver valuable outcomes for Commercial customers and build strong customer advocates by maintaining high levels of adoption and engagement • Advise customers on best practices for transforming their revenue operations by leveraging the Clari platform while staying up to date on industry trends • Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle • Review and analyze usage data, health indicators, and renewal risk in partnership with the Account Management teams • Coordinate and deliver tailored training sessions to ensure confidence in the platform and cultivate customer accountability • Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews) • Resolve customer issues either alone or in collaboration with other Clari teams (Support, Product, Engineering, Professional Services, etc.) • Drive effective discovery with customers to understand their business needs • Effectively provide solutions to complex use cases requiring technical knowledge of CRM platforms (ex. Salesforce), the Clari platform, and domain expertise (RevCG/RevOps) • Understanding of the RevCG competitive landscape • Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven • Drive customer advocacy in the form of references, referrals, and case studies • Contribute towards a strong, collaborative team environment • Manage multiple priorities & projects while maintaining strict attention to details • Lead & work with cross-functional partners on various internal projects & playbooks

Qualifications

• 7+ years experience in B2B SaaS Customer Success, Solutions Consultant, Solutions Engineering, or Technical Account Manager roles • Experience & knowledge with Salesforce required • Experience with Revenue Operations preferred • Verifiable track record of customer retention and growth by driving adoption, engagement, and experience • Aptitude for learning software and staying current on industry best practices • Superior communication skills • Ability to explain complex data relationships and technical issues • Comfortable learning in a dynamic, fast-paced environment • Consistent diplomacy and poise while working through customer issues and escalations • Unrivaled sense of ownership, dedication, and passion for helping customers realize maximum value

Benefits

• Remote-first with opportunities to work and celebrate in person • Medical, dental, vision, short & long-term disability, Life insurance, and EAP • Mental health support provided by Modern Health • Pre-IPO stock options • Well-being and professional development stipends • Retirement 401(k) plan • 100% paid parental leave, plus fertility and family planning support provided by Maven • Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays • Focus on culture: Charitable giving match, plus in-person and virtual events