Sr. Client Success Manager

Job Description

• This role will be part of our brand demand team working with leading agencies and advertisers in the Americas region • Responsible for driving customer success and co-owning revenue growth with our sales team • Expected to have the deepest knowledge of our customers, their needs, and opportunities to grow the business by identifying intersections between their challenges and our solutions • Voice of the customer providing a clear customer-first perspective when collaborating with internal teams

Qualifications

• Bachelor's degree or equivalent practical experience • 4-6 years overall experience, with at least 3 years in digital and/or programmatic advertising • Proven track record of revenue management and growth • Strong experience in account management/client services roles managing relationships and strategy. Experience working with TTD, DV360, Amazon is a plus • Experience of working with cross-functional teams and building relationships across internal teams • Proficiency in analytical tools like Microsoft Excel and Power BI and standard business software, including Salesforce, JIRA, Microsoft PowerPoint is required • Ability to analyze data and identify insights to assess campaign performance and provide recommendations • Ability to handle multiple clients & campaigns daily; strong time management and organizational skills • Must be willing to work with global teams across time zones and plan work accordingly

Benefits

• Competitive salary and RSU grant (where applicable) • High quality medical, dental, and vision insurance (including company-matched HSA) • 401(k) company match • Generous combination of vacation time, sick days, special occasion time, and company-wide holidays • Substantial maternity and paternity leave benefits and compassionate work environment • Flexible working hours to suit everyone • Wellness stipend for a healthier you! • Free lunch provided in our offices daily • Pet friendly work environment and robust pet insurance policy - because we love our animals! • LinkedIn Learning on demand for personal and professional development • Employee Assistance Program (EAP)