Solutions Architect

Job Description

• Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them. • Partner with relationship managers to engage with our top customers and ensure they maximize the value they’re receiving from Front to prevent churn and contractions. • Gather and anticipate the long-term technical needs and potential roadblocks for our strategic customers and provide feedback to influence product direction. • Find opportunities for customers to integrate Front more deeply in their tech stack and collaborate with them to make it a reality. • Work closely with Front’s Success Services and a third-party engineering team to build custom solutions for customers. • Facilitate growth and expansion opportunities through value-based product demonstrations. • Manage technical escalations and projects alongside the account and relationship management teams.

Qualifications

• 2-3 years of solutions architecture, engineering, or consulting experience, preferably at a SaaS company with complex workflow automation products (think Mulesoft, Zapier, Workato, Tray.io, etc) • Strong understanding of software design principles and architecture patterns • Experience developing and implementing custom solutions between multiple platforms with available API endpoints • Proven ability to work independently and as part of a team, collaborating with sales and support teams, preferably in an enterprise SaaS capacity • Excellent communication skills - written and verbal • Builder’s mindset - as a growing function, processes aren’t always defined, you should be excited to pave new roads through trial and error • Bonus: A working knowledge of relevant technologies, including Email, Ticketing Systems, SMS, CRMs, IDPs, ERPs, & ETL

Benefits

• Generous Accrued Time Off increasing with years of service • Annual day of service