Director, Quality Assurance

Job Description

• Develop and lead the quality assurance team strategy. • Establish best practices and design patterns around automated and technical testing. • Collaborate with engineering, product management, platform operations, and others to continuously enhance processes. • Define standards, definitions, and metrics for quality, driving a process to meet and report on KPIs. • Create, track, and communicate test plans across product teams. • Design and analyze test cases to identify areas of focus. • Manage staff recruitment, performance assessments, training, and career development. • Oversee vendors and external relationships for scaling quality assurance resources as needed. • Lead new special projects throughout the organization with a focus on high-quality • Ad-hoc initiatives and duties as they arise.

Qualifications

• Bachelor’s degree in Business/Insurance, Computer Science, or related discipline or equivalent relevant on-the-job training. • 10+ years of Property & Casualty property insurance – Personal Insurance & Designations preferred. • Significant experience with Personal Lines Forms, Rates, and UW Rules. • Understanding of industry standards and regulatory requirements. • Project Management experience. • Experience with insurance policy administration and sales and service systems. • Excellent written and verbal communication skills, with the ability to convey complex issues and solutions appropriately for different audiences. • Strong attention to detail and demonstrated critical thinking and problem-solving skills. • Ability to thrive in a fast-paced environment with a demonstrated sense of urgency. • Ability to meet deadlines and manage large volumes of work throughout an organization.

Benefits

• Tuition reimbursement • Wellness allowance • Paid volunteer time off • Matching 401K plan