Scaled Customer Success Associate

Job Description

• Manage a large portfolio of customers. • Onboard and expand our customer base via a scaled customer success program consisting of digital content (functional videos, how to guides, playbooks, etc.). • Support and run at-scale outreach campaigns to key points of contact in order to assist with Saviynt’s product(s) adoption. • Work cross functionally with sales and implementation partners to ensure strong adoption of Saviynt’s products. • Identify and target strategic customers to engage with in order to drive up annual application integration and user counts. • Proactively identify customers who aren’t maximizing their opportunity with Saviynt and reach out to create an action plan to help them achieve success. • Familiarize yourself with the full suite of CDK products, business benefits to our customers and utilize that knowledge to have meaningful customer interactions to drive success for our customers. • Utilize customer data, to identify trends, that allow us to create targeted engagement campaigns for customers at different spots in their journey with us.

Qualifications

• 2+ years experience at a fast growing software company. • Experience of managing a large volume of accounts. • Strong intrinsic motivation to be a top performer and contribute to a team. • You have a growth mindset and thrive in the building stage of a nascent team. • You’re motivated by seeing others succeed and grow when you partner with them. • You’re highly adaptable, easily acclimating to a rapidly changing business and industry. • You are to multitask and prioritize tasks based on customer needs.

Benefits

• Drive adoption and expansion for Saviynt’s Converged Identity platform that provides real identity security. • Help support the foundations of a Scaled Customer Success model at Saviynt. • Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with the product team to inform what we do next.