Scaled Customer Success Manager

Job Description

• Support a large portfolio of customers. • Implement end-to-end scaled programs for onboarding, adoption, renewal and expansion outcomes. • Familiarize yourself with the full suite of Saviynt’s products, business benefits to our customers and utilize that knowledge to help identify opportunities to increase new product awareness and adoption, increase product utilization and overall product value. • Build and deliver webinars tailored to those segments of Saviynt’s customers. • Utilize customer data, to identify trends, that allow us to create targeted engagement campaigns and associated playbooks for customers at different spots in their journey with us. • Advocates for the needs of our customers to other teams within Saviynt. • Partners with Sales, Product, Marketing and other Saviynt teams to become a key asset in helping grow our business with the customers. • Successfully identifies and implements strategies for retaining “at risk” customers. • Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers. • Work cross functionally with other implementation partners to ensure strong adoption of Saviynt’s products. • Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. • Proactively identify customers who aren’t maximizing their opportunity with Saviynt and reach out to create an action plan to help them achieve success. • Inform and influence our overall growth strategy.

Qualifications

• 5+ years experience at a fast growing software company. • Bachelor’s degreeHave a track record of success in your current Customer Success or Account Management role. • Experience of managing a large volume of accounts. • Strong intrinsic motivation to be a top performer and contribute to a team. • Experience with SalesForce and Customer Success tooling (Gainsight, churn zero, etc.) • High sense of urgency. • Handles high stress interactions and situations and is able to de-escalate appropriately using empathy. • Strong communication skills with peers as well as clients, both oral as well as written. • Ability to work as a team member with limited supervision. • Time management and completion of tasks to a definite deadline. • Excellent analytical skills to accurately assess and respond to customers at scale.

Benefits

• Drive adoption and expansion for Saviynt’s Converged Identity platform that provides real identity security. • Help build the foundations of a Scaled Customer Success model at Saviynt. • Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with the product team to inform what we do next.