Senior Account Manager, East

Job Description

• The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with those customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers. • Develop a deep contextual understanding of our business, our cloud management platform, our clients, our users & their needs • Maintain knowledge, context, & ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth • Help aggregate customer feedback that ensures our products & solutions closely align to customer needs & asks • Work with engineering teams to provide greater market/customer context and prioritize deliverables within active development cycles • Deliver regular reviews with customers tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement • Maintain competitive awareness and ensure sustained differentiation is always a core objective • Collaborate with cross-functional teams to ensure input is captured, and your plan is widely understood • Beta CMP features with clients in order to gather feedback for the product development teams • Understand the correct and fastest escalation paths within DoiT and the cloud providers in order to assist the customer through product-related issues

Qualifications

• 3+ years experience at a technology company • 5+ years professional experience in a sales role for B2B SaaS products or the cloud • Strong technical skills that enable you to engage productively with technical teams • Experience in a Customer Engineering or Customer Success role highly preferred • Experience with AWS, GCP, or other major public cloud or top SaaS solution • Ability to adapt to fast-changing nature of SaaS market, and can pivot and learn quickly • Strong verbal/written communication skills • Organized and methodical • A desire to grow within the organization and continuously broaden your skill sets

Benefits

• Unlimited PTO • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program