Manager, Solution Engineering

Job Description

• Build and lead a highly engaged and successful team of 5+ Solution Engineers aligned to key regional sales teams around the world; Defining key metrics for success, best practices and operational procedures, and goals for the team and the individuals on it. • Serve as a player coach working in conjunction with the sales leadership team as a key technical advisor and advocate for DoiT while mapping value to the prospect’s needs, incorporating feedback to drive quality and consistency across the Solution Engineering team. • Implement and refine strategies to improve trial win rates, beat the competition, develop stronger technical buyer relationships - while relaying actionable feedback to product leadership for further consideration as part of our product roadmap discussions. • Define and ensure accountability around best practices in the execution of demos and trials across the Solution Engineering team and as a a subject matter expert on our SaaS packages and functionality yourself. • Develop and train the Solution Engineering team on the model for delivering engaging demonstrations in collaboration with our Sales, Marketing and Training Teams. • Understand and implement technical sales strategies based on competitive selling strategy - creating a culture of continuous learning and improvement across the team. • Serve as an escalation point for the team with a sense of urgency as we manage complex technical sales processes in a highly collaborative environment with multiple departments and stakeholders. • Partner with Product Marketing align on and refine effective strategies to manage and deliver demonstrations, maintain demo environments, and respond to RFPs. • Present to prospects, customers and partners, at external events, conferences, seminars, etc. • Ensure timely entry of data into internal business support solutions. • Contribute to systems and tools to provide key business information and metrics to highlight performance and effectiveness.

Qualifications

• 3+ years management experience at B2B SaaS software company leading a global pre-Solution Engineering team selling into both enterprise and mid-market accounts. • Deep understanding of best practices for creating, leading and operationalizing Solution Engineering teams at scale. • An understanding of ITSM eco-systems and prominent solutions within them, such as: Cloud Management tools, DataDog, Chef, Ansible, Puppet, New Relic, ServiceNow, AlertLogic etc. • Experience working with Amazon Web Services (AWS) or equivalent cloud, and Datacenter experience with knowledge of hypervisors like VMWare. • Strong data analysis skills and the ability /navigate spreadsheets to identify trends, outliers, correlations and reconciliation needs across large data sets. • Good practical understanding of cloud-centric architectures. • Comfort level working in a metric-driven environment, including reporting on and improving business performance against a set of monthly KPIs and metrics. • The ability to take complex pieces of technology and explain them in a simple and easy to understand way. • Solid verbal, written, presentation and interpersonal communication skills. • Intellectual curiosity, great problem solving skills and passion for continuous improvement. • Previous experience working with/presenting to executive level prospects and customers. • Experience with modern technical selling best practices and selling in a competitive environment, including implementing new or improved trial, demo, and RFP processes. • Proven track record of success in a fast growing and scaling business.

Benefits

• Unlimited PTO • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program