Technical Implementation Specialist (Remote)

Job Description

• Maintain and grow a strong proficiency in all technical facets of the Nextech software Solutions. • Answer incoming calls related to Projects and Tasks • Reply to Technical Services requests in a timely fashion • Document and resolve incomplete incidents in a timely manner following Nextech guidelines • Partner with both Product Support and Development to resolve technical issues within the solution and act as a liaison for escalating issues • Schedule and perform Migrations for On Prem to Cloud clients for Nextech software • Investigate more complex technical issues following Nextech support guidelines • Provide exceptional customer service • Maintain ongoing contact with assigned clients to ensure customer satisfaction • Maintain detailed notes and document interface configurations for each project in Salesforce • Create and maintain documentation and training to help drive success for the broader team and our customers • Help build and maintain a robust Knowledge Base • Install, configure, test, and provide training for HL7/ HIE / Lab/API’s, Imports and Exports, Device integrations by agreed upon go live date • Coordinate and execute data conversions • Evaluate client hardware to ensure it meets Nextech requirements; make recommendations as necessary • Manage serious client technical issues including troubleshooting hardware and software (i.e., data corruption, system slowness, network disconnects, etc.) • Carry out other duties as assigned based on business need

Qualifications

• Intermediate experience in reading HL7 messages and understanding HL7 requirements • Minimum of 2 years of experience supporting high performance applications and demonstrated proclivity toward technical aspects of the software • Flexibility to work different shifts including on call weekend shifts • Advanced technical skills, including basic computer/technology skills and proficient to excellent Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, Visio, and Word) experience • Basic knowledge of SQL queries and able to write basic queries • Strong to excellent interpersonal, written, and verbal communication skills • Proven/demonstrated ability to work independently as well as in a team environment, handle multiple demands and changing priorities and exhibit results with a high level of accuracy • Excellent project management, analytical and problem-solving skills, detail oriented along with superb time management skills in a high paced environment • Excellent customer service skills • Ability to write batch jobs and use of windows scheduled task scheduler

Benefits

• 5 free mental health counseling sessions annually • Flexible Time Off: take time off when you need it without worrying about available hours • 10 paid holidays + 1 floating holiday • Generous annual bonus opportunity • iCREATE Employee Recognition Program • Insurance : Choice of Medical, Dental, and Vision plans • Wellness Program including discounts on medical premiums • Health Savings Account • Flexible Spending Account • Volunteer Time Off • 100% Company-Paid Parental leave • 401(k) with Employer Match • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Company-Sponsored 529 College Savings Plan • Corporate Discounts on Retail, Travel, and Entertainment • Pet Insurance options