Senior Customer Experience (CX) Strategist

Job Description

• Assist in establishing and expanding federal agency CX teams • Serve as a strategic leader to help federal clients improve their customer experience • Support the development of comprehensive service blueprints • Champion and integrate diversity, inclusivity, and accessibility into CX strategies

Qualifications

• Bachelor’s degree in marketing, communications, social science, or a related discipline or a combination of education, training, and certifications • 5+ years of direct experience in/with CX strategy • 7–10 years of total professional experience

Benefits

• This is a full-time proposal position contingent on contract award • Remote work from anywhere in the USA, excluding territories