Client Strategy Manager, Mid-Market

Job Description

• Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals • Develop a “consultant” perspective to client communications, questions, and meetings • Lead and present at regular client meetings, both in-person and over video conference • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies • Work closely with the executive team to translate customer feedback into specific product requirements

Qualifications

• 2-4 years of account management experience required, preferably at a marketing/software company • Strong understanding in customer success techniques and strategies • Comfortable learning new software (for design, data management, and internal tools) • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized • Knowledge of Salesforce or related CRM tools • Interest in startups, software and entrepreneurship • Experience managing and negotiating renewal and expansion opportunities

Benefits

• N/A