Operations Associate

Job Description

• Process day-to-day insurance policy lifecycle administration tasks in a timely manner and work with our internal teams to ensure a smooth and frictionless customer experience • Perform data entry tasks in an accurate, diligent, and timely manner • Provides support on questions relating to underwriting support services functions, operational guidelines, and processing requirements • Understand process interdependencies and perform quality audit on accounts • Create, edit, and maintain process documents, presentations, files, spreadsheets, databases, and financial reports • Efficiently use and provide feedback on tools, resources, and processes to support a highly productive team environment • Support the customer service team and product team with troubleshooting and feature development • Reference existing processes and system knowledge and experience to review situations, investigate matters through consultation and propose solutions to issues

Qualifications

• Experience in a related business or operations role is required • Proficiency with productivity and task management tools like MS Office (Excel, Word) and G-Suite (Sheets, Docs, Slides) • Experience working in a fast paced, data-driven and agile environment • Excellent analytical and data management skills • Strong project management, problem solving and execution capabilities • Extremely detail oriented with excellent time management skills. You should be able to execute tasks by priority with limited supervision, managing a queue of multiple tasks that have both long-term and short-term deadlines; • Self-starter, self-motivated, customer-service oriented individual, capable of working both independently and in a cross-functional team environment • Strong written and verbal communication skills • You find enjoyment building structure and discovering insights from ambiguous environments

Benefits

• Comprehensive contributions to medical, dental, and vision for colleagues and dependents. • Generous PTO and Paid Holidays • 401k with company match • Pumpkin Insurance and preventative care for every pet in your family • The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions • Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings, and much more!