Sr. Customer Experience Marketing Specialist

Job Description

• Advance the maturity of Illumio Community: responsible for online community management, maintenance, and monitoring. • Moderate a user community and run multiple events and programs. • Build a process and best practices on how we launch our community programs globally to foster engagement, build relationships, and support our community efforts at scale. • Lead the strategy and execution of customer facing webinars but expand beyond live events into a more scalable on-demand experience. • Develop and grow a global community ambassador program. • Content creation: establish, coordinate, and curate content for Illumio Community, including value-driven webinars focused on business outcomes, ROI, and best practices. • Partner with internal teams to identify and engage the most active users and help in recruiting efforts for participation in public discussions and events. • Actively promote the value Illumio Community provides at global public events.

Qualifications

• 2-4 years of experience in customer experience, customer marketing or product marketing roles with a background in high-growth or transformation-focused businesses. • Experience developing content for IT and Security teams. Experience managing user communities is a plus. • Strong organizational, prioritization, project management and time management ability with a deadline focus. • Emotional intelligence to navigate ambiguity, take initiative and work collaboratively to deliver insights, provide solutions to challenges and recommendations based on analysis.

Benefits

• Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program