Customer Success Manager

Job Description

• Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising • Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice • Build and foster strong relationships with customers as well as partners like Facebook and Pinterest • Be the voice of customers to inform our sales process and product roadmap • Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering • Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualifications

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function • Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc) • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals • Have a results-driven mentality, with a bias for action and collaboration • Are able to explain complex concepts clearly and translate data into insights • Have self-driven, entrepreneurial spirit • Have strong spoken and written communication skills • Are able and willing to travel for meetings, conferences and industry events (when possible) • Legal right to work in the US

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days • Generous healthcare packages & mental health benefits • Monthly wellness benefit and learning reimbursement opportunities • 401K plus matching & equity grants for all new Smartlies • Volunteer time off days & company donation matching opportunities • Choice of computer (MAC or PC) • And so much more…