Senior Manager, Community & Social

Job Description

• Grow and empower a team of human-centric marketers • Be an empathetic and strong leader, both for your direct team and the community you represent • Be a core partner to our marketing, product, and GTM teams to best represent our product and how it hits on what our customers need • Inspire the team and those who interact with their work by shaping the next chapter for Webflow’s social and community strategy • Own the prioritization and project management process for community and social channels • Lead a team of creative and human-centric marketers who own our customer facing channels (i.e. Twitter, LinkedIn, Facebook, TikTok, Forum, Slack, YouTube and more) • Represent the company and community during launches, conferences, and emergency communications • Create a social and community strategy that wows our customers and the marketing world • Own the development and execution of strategies across all relevant social & community channels, driving customer engagement, brand awareness, and extending our community to new customers • Scale our organic social strategy, driving best-in-class community management and driving strong UGC • Be responsible for maintaining a strong user experience and engagement calendar for all community-led channels • Partner with our creative and video teams to best syndicate, co-create and experiment to show off what is possible with Webflow and our customers • Get creative with how we show up for our customers, drive awareness/acquisition, and not be afraid to experiment with ways to use Webflow in our social strategy • Build a strong muscle for community experience, engagement, and support • Partner with our customer support and frontline teams to diagnose, troubleshoot, and resolve user issues in a timely and empathetic manner • Track, analyze and improve user engagement, satisfaction scores, and issue resolution times across our community owned channels (i.e. twitter, forum, community slack, programs etc.)

Qualifications

• Bachelor’s degree • 8+ years of experience in a social and/or community-related field such as community management, user advocacy, social strategy or a combination of the above • Have a proven track record of growing and scaling teams — and have experience managing a social media team and/or a community management team • Have a knack for balancing surprise and delight with prompt, professional, and empathetic communication • Are an expert at resilience and understand how to balance customer and company needs in a professional and prompt manner • Are able to set clear objectives, measure impact, and regularly communicate progress to internal and external stakeholders • Are a strong believer in experimentation and creative problem solving — bonus points if you’re a creative yourself or have worked on a design-related tool • Are no stranger to relationship management, and understand how to actively listen, distill, and optimize for inclusivity, objectivity, and empathy • Have strong communication skills both online and in person • Have experience with public speaking, public relations, and/or have a strong understanding of PR-related activities • Have previously implemented and scaled community & social content strategies, moderator programs, and/or user advocacy feedback programs (Bonus points if you’ve done the above at a fast paced startup or scale-up) • Extra points if you have a strong understanding of Webflow and its user community

Benefits

• Equity ownership (RSUs) in a growing, privately-owned company • 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness • 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement. • Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program • Access to mental wellness coaching, therapy, and Employee Assistance Program • Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth • Professional career coaching, internal learning & development programs • 401k plan and financial wellness benefits, like CPA or financial advisor coverage • Commuter benefits for in-office workers