Senior Technical Writer

Job Description

• Write, publish and maintain high-quality customer support content, user interface (UI) messaging, and API documentation for our users. • Collaborate with Product and Engineering to produce materials on technical architecture and internal tools to enhance internal team training. • Collaborate with Marketing to create accurate, value-driven external-facing materials for our users and prospects. • Own Vistar’s Knowledge Base - define documentation standards, understand customer needs, and initiate regular updates to improve adoption and the value it is driving. • Write, edit and properly position white papers, presentations, and other content for a variety of internal and external audiences.

Qualifications

• Bachelor's degree in English, Journalism, Technical Writing, a related field, or equivalent practical experience • 7+ years of experience writing software documentation in a web production environment • Experience with support and in-app communication tools • Experience with Zendesk is a plus • Experience working closely with engineering and product management teams as part of the software development process • Writing and editing experience

Benefits

• Flexible, fun start-up environment and culture • An approachable and accessible C-Suite • Comprehensive health benefits • 401k + match • Quarterly Lifestyle Stipend • Unlimited PTO and summer Fridays • Company-wide and team specific entertainment budgets for both in-person and virtual team building • A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in office • Sponsored Volunteer Events and Vistar Gives Back program • An awesome and supportive bunch of people to work with and learn from.