Client Success Account Executive (Strategic Accounts)

Job Description

• Own client relationship from contract execution through lifetime with LGC • Build strong relationships within assigned clients • Achieve client satisfaction, retention and revenue growth goals • Facilitate regular engagements with clients • Partner with Sales & Implementation • Communicate with day to day program managers and engage with client leadership • Manage client expectations on program scope, delivery timelines, incident management, optimization opportunities, etc. • Drive growth through additional tests, services, and populations • Develop and manage client business/account plans, communicate benchmarks and milestones • Understand and manage internal OKRs, KPI’s, Individual objectives, and track and report out on a weekly basis • Forecast accuracy and regular updates via SFDC • Ensure client understands value of LGC through relationship management, Business reviews & reporting • Drive participant utilization in collaboration with patient engagement • Work with internal partners to meet the client’s reporting and analytics needs • Partner with Client Success Managers

Qualifications

• Between 5-7+ years of account management experience within the health screening/lab and/or health tech vertical - and a strong knowledge of the US healthcare system • Exceptional program management skills • Ability to apply effective discovery skills to uncover client needs and feedback • Strong written and verbal communication skills • Ability to effectively work cross-functionally in a growth environment and adapt to fast changing needs • Good level of understanding of Salesforce • Critical thinking and problem solving skills • Strategic account oversight supporting consultative selling techniques with health plan clients • Attention to detail • Manage expectations internally and with the client • Experience with technical integration facilitation and methods

Benefits

• Health insurance and an Employee Assistance Programme • 401k • Annual Compensation Reviews • LetsGetChecked has a Flexible PTO policy • Free monthly LetsGetChecked tests • A referral bonus programme • Internal Opportunities and Careers Clinics • Maternity, Paternity, Parental and Wedding leave.