Principal Site Reliability Engineer

Job Description

• Analyzing and decomposing complex distributed system challenges to drive sound design decisions targeted toward reliability, availability, scalability, and resiliency • Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues • Monitoring and maintaining complex cloud-based infrastructure, systems, and services, and ensuring its uptime in order to enable millions of patients to get the care they need • Automating and codifying our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof • Analyzing and performance tuning systems, code, and networking for scaling and optimal operation • Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself

Qualifications

• A Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience • 8+ years of progressive engineering experience in Site Reliability or adjacent disciplines (DevOps, Platform, Backend Engineering, etc.) • 5+ years of experience in deploying, managing, and supporting modern cloud-based environments and infrastructure like AWS/Azure/GCP, Docker, Kubernetes, IaC, etc. • 4+ years of production on-call experience in a 24/7 cloud-based environment • Exceptional troubleshooting, debugging, and diagnostic skills for cloud and web-based technologies using industry standard observability tooling and frameworks • Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc. • Deep understanding of web applications and ability to troubleshoot HTTP/HTTPS, TLS, DNS, TCP/IP, and similar protocols

Benefits

• Flexible, hybrid work environment • Unlimited PTO • 100% paid employee health benefit options • Employer funded 401(k) match • L&D offerings + a free LinkedIn learning account • Corporate wellness programs with Headspace and Peloton • Sabbatical leave (for employees with 5+ years of service) • Competitive parental leave • Cell phone reimbursement