Director of Product Management

Job Description

• Develop and communicate the product vision and strategy to all stakeholders. • Align product strategy with the Kustomer's business goals and customer needs. • Conduct competitive analysis and market research to inform product direction. • Lead and mentor a team of product managers and related staff. • Foster a collaborative team environment that encourages innovation and continuous improvement. • Define challenging goals for the product management team to drive scaling of Kustomer’s platform to enable significant revenue growth • Oversee the product development process from ideation through launch and iteration. • Ensure products meet quality standards and customer satisfaction goals. • Invest in a deep understanding of the marketplace and use that knowledge to drive strategic change and efforts within Kustomer. • Work closely with engineering, marketing, sales, and customer support teams to ensure product success. • Address stakeholder feedback and incorporate it into product development. • Analyzing quantitative and qualitative customer feedback to drive improvements in the quality of our service and overall customer satisfaction • Use data-driven insights to make decisions and iterate on product features. • Report on product performance to executive teams and board members. • Engage directly with customers to gather insights and feedback. • Develop customer relationships to ensure retention and satisfaction. • Incorporate user feedback into product enhancements and iterations.

Qualifications

• 15+ years of experiencing leading the product roadmap - both strategy and execution - in a high-growth SaaS business • 3-5+ years of experience as a first-line people manager, leading product management teams to attain ambitious organizational goals • Experienced in a fast-growing SaaS company, preferably in the Contact Center/ Customer Experience domain • Approach to customers starts with actionable empathy and is supported by data-driven insights about their business strategy • Demonstrated experience attracting and retaining outstanding talent to assemble and motivate high-performance teams • Comfortable with some travel to customer sites

Benefits

• Competitive salaries • Stock options • 100% healthcare coverage • 401K • WiFi and Mobile reimbursement • Generous vacation policy