Head of Content

Job Description

• Lead the content team at Observe.AI • Set the vision and scale the content function • Manage initiatives to support thought leadership, customer acquisition, product launches, and organic growth • Own Observe.AI's full-funnel strategy • Oversee a team of content contributors • Collaborate across functions to develop the content roadmap • Gauge success metrics including brand awareness and pipeline generation • Grow, mentor, and lead a world-class content team • Own measurement and reporting KPIs on content performance

Qualifications

• 8+ years of experience in content marketing • 3+ years of experience in managing direct reports • Deep understanding of B2B demand generation, content production, and sales funnels • Experience in supporting integrated campaigns spanning cross-functional marketing teams • Ability to contribute towards organic and paid customer growth • Strong understanding of SEO and website strategy • Knowledge of contact center industry a plus, but not required • Experience with multi-channel content creation • Strong communications skills and storytelling abilities

Benefits

• Competitive salary and equity • Health, dental, and vision insurance • 401(k) plan • Flexible work hours • Employee assistance program