Senior Customer Success Manager

Job Description

• You will focus on both systems-level work and hands-on customer-facing work, including: - Establishing meaningful strategic, long-term business relationships with our customers - Helping co-create CS systems and processes - i.e. customer journey, customer maturity model plan, cross-functional touchpoints - - that act as a growth engine at May Mobility - Working with our customers to understand their business goals and identify the tactics, strategies, and best practices needed to achieve them - Onboarding and educating our customers to ensure they implement May Mobility in alignment with their goals and our best practices - Successfully developing and delivering educational content while tracking progress - Creating and executing against external project plans for customer deployments - Collaborating with internal cross-functional teams such as engineering, marketing, and sales to implement a plan of success for each customer - Focusing on ways to increase retention - - including surfacing expansion opportunities - Collecting product feedback and channeling it to the Product Team

Qualifications

• 5+ years experience in Customer Success with direct customer-facing experience • Bachelor's Degree • Experience with problem-solving in a customer-facing environment • Experience working cross-functionally with Engineering, Sales, Marketing, Product, and external partners • Excellent verbal and written communication skills with the ability to explain complex and technical topics in an easily understood manner

Benefits

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate! • Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. • Rich retirement benefits, including an immediately vested employer safe harbor match. • Generous paid parental leave with immediate eligibility as well as a phased return to work. • Flexible vacation policy in addition to 18 paid company holidays. • Total Wellness Program providing numerous resources for overall wellbeing