Customer Success Executive, Oracle

Job Description

• Immerse yourself in Cohere's product suite, becoming an expert in its capabilities and potential • Manage the relationship with Oracle Fusion, Netsuite, and other Oracle applications, requiring comprehensive knowledge of the Oracle ecosystem and navigating all aspects of the partnership. • Develop a deep understanding of Oracle’s needs and provide input on their GenAI feature/functionality roadmap based on your general product management experience • Remove barriers and accelerate time to deployment by collaborating with Cohere and Oracle teams • Build enduring, trusted advisor relationships with Oracle, ensuring their long-term satisfaction and success • Champion Oracle’s perspective: gather insights and communicate them effectively to drive product, sales, and engineering strategies • Own the end-to-end renewal process: forecast, report, mitigate churn, and lead renewals. Conduct QBRs, identify growth opportunities, manage contract negotiations, and collaborate with product teams

Qualifications

• 8+ years of experience in customer success experience working with a technical enterprise product/solution • Deep product background in the Oracle domain, with a strong understanding of Oracle products and services • A strong understanding or background in LLMs, AI, or Machine Learning • Exceptional communication skills: you listen effectively and can articulate complex technical concepts to non-technical audiences • A collaborative mindset & experience working cross-functionally with teams and stakeholders • The ability to do whatever it takes to solve the problem. The ability to pivot with speed. Resourcefulness and willingness to explore multiple solutions

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service