Client Success Account Executive (Health Plans)

Job Description

• Own client relationship from contract execution through lifetime with LGC • Build strong relationships within assigned clients • Develop a deep understanding of clients’ business operations, objectives, and challenges • Achieve client satisfaction, retention, and revenue growth goals • Facilitate regular engagements with assigned clients • Partner with Sales & Implementation to seamlessly onboard clients • Manage client expectations on program scope, delivery timelines, incident management, optimization opportunities, etc. • Drive growth through additional tests, services, and populations • Develop and manage client business/account plans • Communicate benchmarks and milestones • Understand and manage internal OKRs, KPI’s, Individual objectives • Forecast accuracy and regular updates via SFDC • Ensure client understands value (ROI) of LGC • Drive participant utilization in collaboration with patient engagement • Work with internal partners to meet the client’s reporting and analytics needs • Conduct job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws

Qualifications

• Between 5-7+ years of account management experience within the health plan and/or health tech vertical • Strong knowledge of the US healthcare system, clinical and/or wellness solutions, digital health, and the startup work environment • Exceptional program management skills • Ability to apply effective discovery skills to uncover client needs and feedback • Strong written and verbal communication skills • Ability to effectively work cross-functionally in a growth environment and adapt to fast changing needs • Good level of understanding of Salesforce • Critical thinking and problem-solving skills • Strategic account oversight supporting consultative selling techniques with health plan clients • Attention to detail • Manage expectations internally and with the client • Experience with technical integration facilitation and methods

Benefits

• Health insurance and an Employee Assistance Programme • 401k • Annual Compensation Reviews • LetsGetChecked has a Flexible PTO policy • Free monthly LetsGetChecked tests • Referral bonus programme • Internal Opportunities and Careers Clinics • Maternity, Paternity, Parental and Wedding leave