posted Apr 26
Director, Support Operations
Job Location: Remote
Job Description
• Lead customer service operations and workforce • Ensure service level targets are met across different support channels • Partner with cross-functional teams for ongoing improvement
Qualifications
• Leadership experience within a top-tier CX organization and as a business generalist • Sharp analytical toolkit • Ability to solve complex operating problems from first principles
Benefits
• Competitive salary • Opportunity for growth • Work with a world-class team
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