IT Support Technician

Job Description

• Work as a team to solve IT-related support requests • Manage employee lifecycle end-to-end including provisioning of new hires, IT orientation, offboarding of employees, and asset inventory management • Engage and contribute to daily standup meetings • Keep an up-to-date record of active tasks and provide weekly reports to IT head • Help users with walk-up IT support requests • Work with network, software, IT, and DevOps engineers to keep our systems operational • Streamline IT processes and document processes.

Qualifications

• You aren't expected to know everything, but to be successful you need to foster a mentality of not being afraid to learn what you don't know. • Excellent communication skills (verbal and written) • Ability to self-educate by finding and reading technical documentation • 2-4 years of experience working independently in an IT support desk • Comprehensive experience with managing Azure AD, Office 365, and Intune • Ability to repair laptops, AV equipment, and servers • Desire to expand skillset beyond the scope of job description • Ability to follow documented processes and self-report deviations • A+ • Net+ • CCNA (or comparable programs) • Linux certifications • Scripting skills • System administration skills

Benefits

• Chance to be an early member of a rapidly growing startup and have an impact on company and technology direction • Ability to solve challenging problems with a skilled and dedicated multi-disciplinary team • A balanced, highly collaborative work environment where we encourage everyone to ask for and provide help. We value and support individual growth through open communication and feedback • Hybrid work structure that provides some freedom to working location • Competitive medical, dental, and vision coverage, with 401K, life and disability coverage as well • A PTO policy where we encourage and expect all employees to take time to enjoy life outside of work • Discount on groceries from our store